2018 AW  

May 6-10 | Caesars Palace | Las Vegas, NV

 Registration | Hotel | Exhibiting Schedule | Sponsors 


Monday, May 7, 2018

From Lead to Loyalty 1:30 pm-3:00 pm 
Sponsored by Nordis Technologies 

In this interactive forum, you'll dive in and explore the timeshare customer journey. A moderated panel of industry experts will debate and discuss how we can enhance and engage a better customer and owner experience. Additionally, the panel will shed light on opportunities to increase revenues and establish improved systems from operations to administration to technology. Following the panel, attendees will have the chance to complete journey mapping exercises and participate in facilitated group discussions. The results of the forum will be summarized into an editorial article published in the post-convention Developments edition, July 2018.

The content for this forum is inspired by work completed by Nordis Technologies. 
Moderator: Jenny Davlin, ARDA
Speakers: Ira Kristol, Welk Resorts; Bryan TenBroek, Nordis Technologies; Dave Trettin, North Highland Worldwide Consulting

Wednesday, May 9, 2018 


Disaster Preparedness Forum 2:00 pm-3:30 pm 

When disaster strikes, it’s crucial to know how to react on the ground as well as in the public eye. Join us for a critically important and timely forum where a panel of industry professionals will share their real-life knowledge and experience. Topics will include dealing with the immediate and long-term effects of disasters, communicating with both the press and with guests, and managing displaced owners. After the panel, table leaders will facilitate breakout discussion groups for further engagement opportunities. We encourage you to come – you can never be too prepared. 
Moderator: Stephanie Sobeck, Marriott Vacations Worldwide Corp.
Speakers: Kelly Brady-Snyder, Grand Pacific Resorts; Stephen Escher - Diamond Resorts; Erin Pagán – Hilton Grand Vacations Inc.

Note: Space is limited! These are ticketed sessions which have additional fees and require separate registration. Each forum is an additional $25. There is a limit of two registrations per company per forum.
Questions? Call ARDA at (202) 371-6700. 
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