2018 insights logo                                                                                                                                                                                                                                                                                              

Better, Stronger, Faster…

 Permanent link

 Better, Stronger, Faster…   

By Mark Wang, ARDA Chairman  

better faster stronger
 

Resort operations and HOAs are the proverbial yin and yang of our customers’ on-property experiences. Resort teams are focused on the qualitative vacation experience—delivering lifelong memories—while our HOA teams are focused on the quantitative, fiscal stewardship to ensure the properties meet or exceed our owners’ expectations in a sustainable way.

Fortunately, the people who make up our resort operations teams are nothing short of extraordinary. They know our owners and guests personally, care about their requests and concerns with passion and personalization, and treat them like friends and family. When we say timeshare is truly home away from home, it’s these special team members who walk the talk.

Our industry is all about memorable vacation experiences, and they make that concept a reality every day for thousands of people from all over the world, which is not easy.

To complement the passion and dedication of those who serve our owners during their vacations, it takes unwavering commitment to consistent, high-quality customer service from those who manage our homeowners’ associations—from annual meetings and ongoing Board Member relations to annual billing and all the hard work in between.

This area of our industry continues to evolve as we find new opportunities to keep owners aware and informed faster to increase engagement and satisfaction with their purchase.

Through the tremendous success of these two teams there are still challenges facing our industry, including getting board of directors’ participation from the Millennial generation.

Going forward, I challenge us all to consider how we can take engagement to the next level and elevate our appeal to younger generations, as we work to make our industry as great as possible.

Developing the Future of Industry Leadership

 Permanent link

 Developing the Future of Industry Leadership 

By Nicole Beal  


 Developing the Future of Industry Leadership.png

In just four short years, ARDA LEAPS has built a reputation for being the industry’s top leadership development program. The mission statement of LEAPS is: “To develop and educate through a well-rounded and multi-faceted curriculum, future leaders committed to serving ARDA and the shared vacation ownership industry.”

The program has evolved through each year of its existence, and the possibilities for what a participant can do with the experience are endless.  A variety of skill-building activities and experiences offer mutually beneficial rewards to both the individual and his/her organization and then the industry overall.

Graduates of the program have created results that speak for themselves, using their unique projects, fresh ideas and inspiration to fuel change in a variety of sectors throughout vacation ownership.

An individual’s leadership attributes are developed and enhanced in this program through working with other industry up-and-comers to create the future of ARDA. While everyone comes to the program with their own expertise, working together provides a glimpse into each division of timeshare and vacation ownership. At every turn, the LEAPS program immerses the participant in thoughtful and rich representations of the industry.

With this knowledge and leadership comes progression from the LEAPS participants. They are given tools that allow them to unleash previously untapped potential within their organizations and throughout the broader industry. Participants have secured elevated positions and promotions as a result of their participation, while their organizations have realized the benefit of expanded education and training, fresh ideas, and renewed motivation as an outcome of the program. Progression as an after-effect of LEAPS is felt at an individual, organizational and even industry-wide level.

Serving on committees, speaking at ARDA World and regional conferences, contributing to industry publications, hosting webinars, and promoting groups such as WIN and TIYP are just some of the ways that LEAPS participants and graduates can serve.

For more information about the program, please contact Darla Zanini, RRP, EVP of the AIF (dzanini@arda.org) or see www.arda.org/leaps. Perhaps you could be selected for next year’s class!

See the full story here

 

RSS Feed
<< October 2017 >>
Sun Mon Tue Wed Thu Fri Sat
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31        

Blogroll

Archive

Subjects

Recent Posts