Code of Ethics

ARDA and its members are committed to upholding the highest standards and ethical behavior in the industry. To demonstrate that commitment, all ARDA members must agree to comply with the ARDA Code of Ethics (Code) as a condition of membership.

The Code consists of not only general conduct requirements, but also specific requirements and best practices for members to adhere to when engaging with consumers, standards for disclosure of information to the public, rules regarding resort management, base guidelines for resale activities, and administrative procedures for interpretation and enforcement of the Code.

Information submitted by the public may be used by ARDA to act against members when there is a consistent pattern of business practices that are in violation of the code.

ARDA does not mediate or arbitrate individual disputes between consumers and ARDA member companies. When we receive information regarding a potential violation of the Code, we forward those complaints to the company for its consideration and resolution. It is then up to the respective parties to resolve any potential dispute.

If you have questions about the ARDA Code of Ethics and how it is enforced, or if you wish to report an ARDA member’s activity that might be in violation of the Code, please email [email protected].

If you suspect you have been a victim of unlawful business practices, please submit a ticket at Ask ROC, which goes directly to a member of the ARDA-ROC Consumer Support Team.